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Government

Elmhurst reminds residents of water meter replacement project, procedures

ELMHURST – The city of Elmhurst is conducting a citywide water meter change out project requiring the replacement of all residential and commercial water meters.

Elmhurst water customers have received an introductory letter with project information, according to a news release from the city of Elmhurst. Project updates will regularly be posted on the city’s website and social media pages. Residents are encouraged to attend open houses at City Hall, 209 N. York Road, in February.

Meters will be installed systematically throughout the city at no cost to the recipients, the release stated. Residents in each area of the city will receive a series of postcards requesting them to schedule an appointment with Siemens. Residents are asked to schedule an appointment upon receipt of the notification. Residents are asked to have an adult present at the time of appointment, which should take no more than 30 minutes. Residents should attempt to locate their water meter in advance and ensure it is accessible for Siemens at the time of the appointment.

On the date of the water meter change out, the resident should look for the logo on the installer’s uniform and vehicle and make sure the installer’s ID is visible before allowing the installer to enter his or her home, the release stated. All Siemens installers will have an ID badge and will drive vehicles marked with the project logo. They will also wear shirts with the project logo. Residents will be asked to guide the installer to the water meter.

Once the water meter is replaced, residents will receive a bill, on their normal schedule, that will look the same as previous bills but will include any remaining water use on the old meter and any cumulative use on the new meter, the release stated. All subsequent bills will only include use from the new meter. Water meter use will be measured in gallons instead of cubic meters.

This project is necessary because the majority of the city’s more than 14,000 water meters are more than 25 years old and have exceeded their life expectancy. The city has experienced many years of unaccounted for water, the release stated. The project is expected to occur through the summer of 2018.

Visit www.Elmhurst.org/watermeterchangeout to see a video about what to expect during the project. For more information on the installation process, contact Siemens at 866-260-3176. Billing questions should be directed to the city’s utility billing department by calling 630-530-3111.

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