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Business

Amazon, Kohl's team up for new customer experience

ELMHURST – The Elmhurst Kohl's location has been selected as one of 10 stores in Los Angeles and Chicago to offer the Amazon Smart Home Experience and Amazon returns, an Oct. 18 Kohl's news release stated.

In the Smart Home Experience, customers can purchase Amazon devices, accessories and smart home devices and services, such as Amazon Echo, Echo Dot, Amazon Fire TV and Fire tablets, directly from Amazon in a 1,000-square-foot zone within select Kohl’s stores, according to a Sept. 6 Kohl's news release.

The experience will showcase how smart home products can modernize and simplify home management, entertainment and security, and it will allow customers to interact with Amazon devices before making a purchase, the release stated. Amazon sales associates will staff the space, and customers can schedule an Amazon expert to come to their home, evaluate their needs and install smart home products or take advantage of Amazon Home Services, which offers access to vetted local service professionals, to help with housework, according to the release.

Elmhurst's Kohl's is one of six in the Chicago area to offer the Amazon Smart Home Experience. The other locations are: Bucktown, 2140 N. Elston Av., Chicago; Harlem-Irving, 4220 N. Harlem Ave., Norridge; Chicago Ridge, 9700 S. Ridgeland Ave., Chicago Ridge; Tinley Park, 7500 W. 191st St., Tinley Park; and Highland, 10353 Indianapolis Blvd., Highland, Ind.

Kohl’s is a retailer with more than 1,100 stores in 49 states. Kohl's Elmhurst location is at 303 S. Route 83. Kohl's plans to roll out Amazon returns to dozens more stores, the release stated.

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