Over the last few years, we've not gotten stellar feedback on our website. Other news websites also have been subject to complaints.
Readers – as well as people in our own newsroom – often have been frustrated just trying to pull up a story on our site, as they usually encounter pop-up advertisements, video ads and other disruptive content. With so many superfluous add-ons, it frequently takes our website a while to load.
Our organization is dedicated to real news, so links to click-bait stories about fad diets and unbelievable photos are not ideal for our website. And busy readers often don't have the time to answer survey questions before they read our stories.
That's why we're changing. Visitors to www.mysuburbanlife.com should notice a cleaner and faster site over the next few weeks. The result will be an improved reading experience.
Shaw Media subscription service members also will receive new benefits.
Subscribers will continue to receive The Neighborhood Tourist, a premium glossy magazine featuring exciting things to see and do in and around the region. Readers will receive up to four Neighborhood Tourist magazines a year with their membership.
Along with these upgrades, we're revising our subscription plan. Subscribers should soon receive a letter detailing these changes. Those who don't receive a letter within the next week or so should call our customer service hotline at 800-397-9397.
The mission of Suburban Life Media is to be the leading source of local news and information in DuPage and western Cook counties, providing readers with our content in print and online.
Reader feedback prompted us to make these improvements, and we want to hear your thoughts. Please send an email with your feedback on our new website to firstname.lastname@example.org. We'll also take suggestions for how we can continue to improve the site.
Kathy Balcazar is weekly group editor for the Kane County Chronicle, Elburn Herald, Sugar Grove Herald and Suburban Life Media, and is a member of the Northern Illinois Newspaper Association Board. Contact her at email@example.com or 630-845-5368. Learn more about NINA at ninaonline.org.