LOMBARD – In order to grow communities, there must be reliable transportation, Metra CEO Don Orseno said Wednesday during a speech at the Lombard Area Chamber of Commerce & Industry’s monthly lunch meeting.
“Our communities will not thrive the way they should thrive without a good transportation system,” Orseno said during the event at Harry Caray’s Ballroom inside The Westin Lombard Yorktown Center hotel.
Speaking to about three dozen audience members, including Lombard officials and members of the local business community, Orseno challenged the crowd to work with Metra to help solicit additional capital funding.
“I’m asking you to work with us,” he said. “When you talk to your legislators and other people that make decisions with funding and financing, be partners with us. Let them know how important transportation is to the communities and businesses.”
Orseno’s remarks are encouraging, Villa Park President Deborah Bullwinkel said, when reached for comment Thursday morning.
“Thousands of commuters from Villa Park rely on Metra service to get them to their destinations,” Bullwinkel said. The past couple of years have been tough with higher fares and service delays. It is imperative that they improve service.”
Orseno, who was unanimously appointed CEO by the Metra board in January, acknowledged Metra’s deficiencies during the past few years, including the ousting of his predecessor, Alex Clifford, and the 2010 suicide of former chief executive Phil Pagano. Orseno, a Chicago-area native, previously served as Metra’s interim chief after Clifford accepted a severance deal.
“There’s no question the last three years we’ve had some challenges,” Orseno said. “What we’ve managed to do is not put us in the best
position with our partners and our customers.”
Moving forward, Metra is focused on rebuilding trust with customers, legislators and “just about everybody,” Orseno said.
To better communicate with customers, Metra is currently working to upgrade its website, which will feature real-time information including route delays and track issues. This year, Metra will roll out a mobile ticketing system so commuters can buy tickets using their smartphones.
“Everyone is migrating to smartphones,” Orseno said, who has been in the railroad industry for 40 years.
With the reverse commute – those living in Chicago and working in the suburbs – becoming more popular, Metra has been talking with Pace, the Chicago Transit Authority and the Regional Transit Authority about solutions to get people to their offices more conveniently, Orseno said.
Villa Park has also been in contact with Pace about exploring additional service from the village’s train station to a stop located on North Avenue, Bullwinkel said.
“It would be for folks on North Avenue who don’t have an easy way to get to Metra – this would be an option for them,” Bullwinkel said.
Orseno also addressed the frequent delays stemming from high wind warnings this winter. Metra has installed anemometers, devices used for measuring wind speed, to monitor the routes.
“We should see a lot of those delays go away,” Orseno said. “We want to make sure our customers can go from Point A to Point B without being delayed.”
Along with improving trust and technology, Metra should also consider additional service during nonpeak hours, Bullwinkel said.
“I think what has been the traditional commuter time frame is changing,” she said.