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Metra CEO Don Orseno works to rebuild funds, trust in suburbs

Published: Wednesday, March 19, 2014 4:08 p.m. CST • Updated: Friday, July 25, 2014 4:33 a.m. CST
Caption
(Bill Ackerman)
Accompanied by some renderings of planned improvements to Lombard's Metra station, Metra CEO Don Orseno speaks at the Lombard Chamber of Commerce & Industry's lunch event Wednesday at Harry Caray's Italian Steakhouse in Lombard.
Caption
(Bill Ackerman)
Lombard Director of Public Works Carl Goldsmith (left) chats with Metra CEO Don Orseno at the Lombard Chamber of Commerce & Industry's lunch event Wednesday at Harry Caray's Italian Steakhouse in Lombard.

LOMBARD – In order to grow communities, there must be reliable transportation, Metra CEO Don Orseno said Wednesday during a speech at the Lombard Area Chamber of Commerce & Industry's monthly lunch meeting.

"Our communities will not thrive the way they should thrive without a good transportation system," Orseno said during the event at Harry Caray's Ballroom inside The Westin Lombard Yorktown Center hotel.

Speaking to roughly three dozen audience members, including Lombard officials and members of the local business community, Orseno challenged the crowd to work with Metra to help solicit additional capital funding.

"I'm asking you to work with us," he said. "When you talk to your legislators and other people that make decisions with funding and financing, be partners with us. Let them know how important transportation is to the communties and businesses."

The winter weather has exposed weaknesses in train cars, some between 30 and 60 years old. Each new car costs about $3 million, and Metra also needs additional spare cars to supplement those undergoing maintenance, Orseno said.

Orseno, who was unanimously appointed CEO by the Metra board in January, acknowledged Metra's deficiencies during the past few years, including the ousting of his predecessor, Alex Clifford, and the 2010 suicide of former chief executive Phil Pagano. Orseno, a Chicago-area native, previously served as Metra's interim chief when Clifford accepted a severance deal.

"There's no question the last three years we've had some challenges," Orseno said. "What we've managed to do is not put us in the best position with our partners and our customers."

Moving forward, Metra is focused on rebuilding trust with customers, legislators and "just about everybody," Orseno said.

To better communicate with customers, Metra is currently working to upgrade its website, which will feature real-time information including route delays and track issues. This year, Metra will roll out a mobile ticketing system so commuters can buy tickets using their smartphones.

"Everyone is migrating to smartphones," Orseno said, who has been in the railroad industry for 40 years.

With the reverse commute – those living in Chicago and working in the suburbs – becoming more popular, Metra has been talking with Pace, the Chicago Transit Authority and the Regional Transit Authority about solutions to get people to their offices more conveniently, Orseno said.

Orseno also addressed the frequent delays stemming from high wind warnings this winter. Metra has installed anemometers, devices used for measuring wind speed, to monitor the routes.

"We should see a lot of those delays go away," Orseno said. "We want to make sure our customers can go from Point A to Point B without being delayed."

Along with purchasing additional cars and addressing safety and technological issues, Metra needs additional money to further build the system out, Orseno said.

"We have got to start thinking today about our future," he said.

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