Riverside Village Board discusses water shut-off policy change

Published: Monday, Nov. 11, 2013 1:04 p.m. CDT

RIVERSIDE – A plan to discourage Riverside residents from waiting until the last minute to pay their water bill was discussed at the public meeting of the Riverside Board of Trustees Thursday night.

Jessica Frances, the village's finance director, said currently the only penalty for delinquent residents is a $75 water shut-off fee.

“We have a number of individuals who wait basically until the 11th hour,” Frances said. “They wait until they are tabbed, until the village is about to shut off their water to pay their water bill, which obviously uses a village resource and does undo burden on residents who make their payments.”

Frances said the new plan would charge a $50 tagging fee to residents who are very late on their bill, but before the water is scheduled to be shut off by a village employee. If the resident still does not pay their bill or work with the village on a repayment plan, their water would be shut off, which would incur no additional fee. The resident would be charged $75 to have the water turned back on.

Frances said there would be additional fees for residents who had their service restored on the weekends because the village would have to pay an employee overtime to get the water flowing again.

The plan could be voted on by the board in the coming weeks.

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