Ritz: Berwyn Police Department achieves total response accreditation
On Aug. 6, our Berwyn Emergency Communications Center completed the PowerPhone quality assurance program to successfully achieve Total Response Accreditation. This means that our 911 Telecommunications Unit is the first dispatch center in Illinois to meet emergency medical dispatch quality improvement standards.
This important designation for our 911 center serves as a mark of excellence in the emergency communications industry. The Berwyn Emergency Communications Center undertook a dynamic process to identify best practices and promote high quality performance measures. Through this process, they have validated their commitment to quality and accountability in emergency call handling in order to enhance our E911 services to the community.
Following adoption of and training in PowerPhone’s Total Response emergency medical dispatch (EMD) protocols, Berwyn Emergency Communications personnel committed to a formal accreditation process as part of their ongoing adherence to providing the highest standard of care in the police/fire dispatch industry.
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