ComEd seeking customer input before bill redesign
DOWNERS GROVE – ComEd announced Thursday it is planning to redesign its bill to make it easier for customers to understand and better manage their energy use.
ComEd will use a technique called “crowdsourcing,” which uses social media and other digital channels to ask customers to identify the features they need and want in their electric bills, according to a newsrelease.
Customers can provide feedback on the bill’s design through various online forums, including a brand-new “bill builder.” The interactive tool allows customers to arrange and customize features of the bill to visually illustrate where they would like each of the bill’s components to be placed and the level of detail that should be provided.
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