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ComEd seeking customer input before bill redesign

Published: Thursday, June 27, 2013 11:01 a.m. CST

DOWNERS GROVE – ComEd announced Thursday it is planning to redesign its bill to make it easier for customers to understand and better manage their energy use.

ComEd will use a technique called “crowdsourcing,” which uses social media and other digital channels to ask customers to identify the features they need and want in their electric bills, according to a newsrelease.

Customers can provide feedback on the bill’s design through various online forums, including a brand-new “bill builder.” The interactive tool allows customers to arrange and customize features of the bill to visually illustrate where they would like each of the bill’s components to be placed and the level of detail that should be provided.

To provide feedback and to follow progress on ComEd’s bill redesign, users can visit ComEd.com/TestKitchen.

For example, customers can indicate if they would like to see information comparing their energy usage to their neighbors. They can also specify how they would like to see this information presented in terms of charts and graphs.

ComEd’s initial social media poll indicated 47 percent of those polled view the “billing summary” as the most useful part of the bill; followed by the “total charge breakdown,” 19 percent; and “usage profile,” 19 percent. Twenty-six percent of those polled feel the “payment stub” is the least useful.

ComEd plans to make changes to the bill and work toward a redesign in 2014.

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